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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 14067
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Iv got a different iPhone and have locked my icloud,could

Customer Question

Iv got a different iPhone and have locked my icloud,could you help me unlock it please
JA: When did you last change your password ***** Apple ID?
Customer: The ID is the same but iv entered the wrong password ***** many times
JA: Did you try resetting through Apple's online account reset tool?
Customer: Yes but it says I'm locked out for 24 hrs and can't try again till then but I really need to access it
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No that's the lot I think
Submitted: 10 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 10 days ago.

Welcome to JustAnswer.

My name is ***** ***** I will be your technical support specialist today.

Thank you for your question, I look forward to assisting you. I’m sorry to hear you're having this issue. I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Customer: replied 10 days ago.
Thank tou
Expert:  *ElectronicsTech replied 10 days ago.

From your description, I understand that you need to reset your Apple password ***** will need to reset your password ***** the Apple website and this you can do from the link below.

https://iforgot.apple.com/password/verify/appleid

Then you can use that to sign in on your device.If that fails you will need to contact the Apple ID Support and request a call from the Account team.

Follow this link please

https://getsupport.apple.com/?caller=psp&PRKEYS=PL133

Customer: replied 10 days ago.
No thank you
Expert:  *ElectronicsTech replied 10 days ago.

Okay,  we can chat here.

Expert:  *ElectronicsTech replied 8 days ago.
Please let me know if you need any other assistance.

Thank you very much!

Randy