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I would like to start by introducing myself, I am Andrew, one of the many experts on JustAnswer.co.uk with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed
I have investigated the information you have provided and it sounds like you have a query relating to a printer which prompts a paper jam. I would suggest first checking if there is any paper that could be causing the printer to detect and prompt this error and to do so, please see the instructions I have attached below to action once the unit has been checked a removed for any paper that could be in the system.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Please see the instructions provided to assist you to clear the error.