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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Kindle.
May I know what exactly is showing on your Kindle screen?
Just to confirm are you locked out of your Kindle device? Is it asking for the screen unlock password/code?
Just to confirm, have you forgotten your Amazon account password?
Hello, Without the information I asked for in my request, I can only give you this general answer but I hope this is helpful.It seems like you are facing a problem associated with your Amazon account's password. I would suggest you attempt to reset your Amazon account and use the new password ***** log in to your account. Amazon account would be your email address or phone number. If you forget your Amazon account password, the direct method for resetting your Amazon account’s password ***** ***** using the password ***** tool/site provided by them. That reset tool or site can be opened by clicking the following link.
Please click the link below for detailed instructions to reset your Amazon account password.
I make every effort to provide you with exceptional support or 5-star service. If you have any further questions about this then please do not hesitate to get back to me and I will be glad to help. Have a wonderful day!Keep safe always.Sincerely,Anas