How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Kat Your Own Question
Kat, Customer Service
Category: Electronics
Satisfied Customers: 339
Experience:  Technical Lead
Type Your Electronics Question Here...
Kat is online now

I my fridge doesn't seem to be working properly the

Customer Question

I my fridge doesn't seem to be working properly the temperature gauge on the doo says 14 and all my food has gone off
JA: What's the brand and model of your product?
Customer: Samsung
JA: What have you tried so far with your Samsung product?
Customer: Model number RR39M7340BC
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I've tried using fast cool and switching the fridge off for a few hours to see if that fixed the problem but its made no difference
Submitted: 16 days ago.
Category: Electronics
Expert:  Kat replied 15 days ago.
Welcome to JA, sorry to hear you are having issues with your fridge.

To confirm the fridge is running warm?

Expert:  Kat replied 15 days ago.

I haven't heard back from you in some time, I would start with powering it off for 6 or more hours as it may be ice has built up around the cooling elements preventing air circulating and cooling down.

Do let me know if that doesn't work and you require further assistance