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Ask Kat Your Own Question
Kat
Kat, Customer Service
Category: Electronics
Satisfied Customers: 339
Experience:  Technical Lead
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I my fridge doesn't seem to be working properly the

Customer Question

I my fridge doesn't seem to be working properly the temperature gauge on the doo says 14 and all my food has gone off
JA: What's the brand and model of your product?
Customer: Samsung
JA: What have you tried so far with your Samsung product?
Customer: Model number RR39M7340BC
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I've tried using fast cool and switching the fridge off for a few hours to see if that fixed the problem but its made no difference
Submitted: 16 days ago.
Category: Electronics
Kat
Expert:  Kat replied 15 days ago.
Welcome to JA, sorry to hear you are having issues with your fridge.

To confirm the fridge is running warm?

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Expert:  Kat replied 15 days ago.

I haven't heard back from you in some time, I would start with powering it off for 6 or more hours as it may be ice has built up around the cooling elements preventing air circulating and cooling down.

Do let me know if that doesn't work and you require further assistance

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