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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 39160
Experience:  5 years as Network Admin, 10+ years of IT support
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I've sent a parcel on 25 April 2022, but recipient not

Customer Question

Hi there
JA: Hi. How can I help?
Customer: I've sent a parcel on 25 April 2022, but recipient not received it, when I looked into this with the tracking number it just said "Waiting for the parcel", so what happened? I placed it in the locker and never had any trouble before, please advise
JA: What's the brand and model of your product?
Customer: The product was just a small bundle of materials "Fat Quarters" to those who make patch work
JA: What have you tried so far?
Customer: I've tried looking into it via the tracking
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I got the tracking number: H0067A0062750015
Submitted: 16 days ago.
Category: Electronics
Expert:  Josh replied 16 days ago.

Hi! Welcome to Justanswer.com, an independent paid question and answer platform that is home to the best experts in the world! My name is***** have over 10 years of experience and I will be assisting you today. I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue.

Please allow me a couple of minutes to respond to your request below. If you would like to add any extra information while I am typing out your information, please feel free to respond and I will review it.

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Expert:  Josh replied 16 days ago.

Which delivery service is being used?

Customer: replied 16 days ago.
Hermes/Evri
Customer: replied 16 days ago.
Can't afford it, already cost me enough
Customer: replied 16 days ago.
Are you still there?
Expert:  Josh replied 16 days ago.

Thank you for confirming. I have checked the tracking as well and the package has never arrived to Evri/Hermes.

Click here: https://www.evri.com/help-and-support/help-centre/#/sending/parcel-shop-locker-drop-off/need-change-address

Click on Start a Chat

Customer: replied 16 days ago.
The package must still be in the locker then
Expert:  Josh replied 16 days ago.

That is certainly possible.

Customer: replied 16 days ago.
Is there a chance for a courier to check it?
Expert:  Josh replied 16 days ago.

That is likely possible.

Customer: replied 16 days ago.
Can you send a courier to look into this?
Expert:  Josh replied 16 days ago.

We cannot send out a courier but you can use the information above and speak with the courier team through live chat.

Customer: replied 16 days ago.
I haven't got their number, can you tell me?
Customer: replied 16 days ago.
I've tried already, it's just keeps going round in circles
Expert:  Josh replied 16 days ago.

I am sorry to hear that although that is the way to reach them.

Customer: replied 16 days ago.
How can I get compensation for lost parcel?
Expert:  Josh replied 16 days ago.

You would need to use the chat information above.

Customer: replied 16 days ago.
I'am using the the chat information
Expert:  Josh replied 16 days ago.

Great to hear!

Customer: replied 16 days ago.
how about parting with info?
Expert:  Josh replied 16 days ago.

I am not sure what you mean

Customer: replied 16 days ago.
You do. How can I get compensation for lost parcel?
Expert:  Josh replied 16 days ago.

You would need to contact Hermes/Evri

Customer: replied 16 days ago.
That's what I'm doing!!!!
Expert:  Josh replied 16 days ago.

No, we are not Hermes/Evri.

Customer: replied 16 days ago.
what was the point of all this nonsense????
Expert:  Josh replied 16 days ago.

I am not sure what you mean

Expert:  Josh replied 16 days ago.

I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.