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I would like to start by introducing myself, I am Andrew, one of the many experts on JustAnswer.co.uk with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed
I have investigated the information you have provided and it sounds like you have a query relating to your printer. I would suggest this sounds more like a firmware glitch and to overcome something like this a power cycle can go a long way, I would recommend you attempt the steps below and let me know the outcome;
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Im pleased to hear you are another Happy Customer with a Fixed Problem. If you need further assistance in the future you can reach out to me via JustAnswer. Best of luck!
Thank you for letting me know