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Kat
Kat, Customer Service
Category: Electronics
Satisfied Customers: 336
Experience:  Technical Lead
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I have a code of ub6 but there's no code for this could ic

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I my name is***** have a code of ub6 but there's no code for this could ic you please let me know what I do?
JA: How long have you had your UB6?
Customer: Just today I accidentally Lent on it
JA: What have you tried so far?
Customer: Changing the settings to pump the water out
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Sorry I didn't understand
Kat
Welcome to JA, sorry to hear you are getting an error message on changing your settings. 

Please can you advise the make and model of the device which is generating the error message?

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Customer: replied 7 days ago.
It's a Samsung washing machine wsm model isww9090j5456fw/eu
Customer: replied 7 days ago.
The make is Samsung model is ww90j5456fw/eu
Customer: replied 7 days ago.
I hope that I'm not charged as it is you who can't call me
Customer: replied 7 days ago.
As long as I'm not charged for a phone call
Customer: replied 7 days ago.
I have just sent you a message online
Customer: replied 7 days ago.
You are not answering me
Customer: replied 7 days ago.
Are we still having a online chat???
Customer: replied 7 days ago.
I hope you are not expecting a good response

This is not an immediate service I am afraid it can take time for experts to respond. Thank you for providing the model number (ww9090j5456fw)

Kat and other Electronics Specialists are ready to help you
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I have tried to call but there was no answer. The error code on your model relates to an unbalanced load, I would start by checking the drum is not overloaded and the feet adjusted to ensure the washer is level, as both of these conditions will cause the washer to go out of balance when spinning

Do let me know if I can be of any further assistance.

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