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I would like to start by introducing myself, I am Andrew, one of the many experts on JustAnswer.co.uk with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed
I have investigated the information you have provided and it sounds like you have a query relating to a Microsoft account that you are concerned about due to a duplication in your subscription which is being billed twice. Unfortunately, I won't be able to check how many accounts you have, however, if you have more than one email address you can try login in with it and use the instructions attached below to cancel the additional subscription.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!