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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 39485
Experience:  5 years as Network Admin, 10+ years of IT support
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Printer error occurred Contact Service Centre. Support code

Customer Question

Printer error occurred Contact Service Centre. Support code 0200
JA: Is your printer displaying the error on all print jobs, even after you restart it?
Customer: Yes, I've tried re-starting
JA: When did you last update the printer driver software?
Customer: Can't remember, if I ever have
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Just need to know how to solve problem - whatever it is
Submitted: 20 days ago.
Category: Electronics
Josh
Expert:  Josh replied 20 days ago.

Hi! Welcome to Justanswer.com, an independent paid question and answer platform that is home to the best experts in the world! My name is***** have over 10 years of experience and I will be assisting you today. I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue.

Please allow me a couple of minutes to respond to your request below. If you would like to add any extra information while I am typing out your information, please feel free to respond and I will review it.

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Expert:  Josh replied 20 days ago.

I am sorry to hear about your printer issues! Let's try a reset of your printer...

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Check to see if your issue continues and let me know the results.

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Customer: replied 20 days ago.
Done that. Get message Unsupported ink cart. I have only just replaced the cartridge
Expert:  Josh replied 20 days ago.

How old is the printer?

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Customer: replied 20 days ago.
When? Tomorrow 9am?
Expert:  Josh replied 20 days ago.

How old is the printer?

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Customer: replied 20 days ago.
2-3 years max
Customer: replied 20 days ago.
When can he call? Tomorrow, Thursday at 9am?
Expert:  Josh replied 20 days ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. 

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Customer: replied 20 days ago.
OK. Please cancel live phone call, and confirm £16 charge also cancelled
Expert:  Josh replied 20 days ago.

Unfortunately, I am not able to view billing or pricing on the website as a technician. To speak about a billing issue or payment issue, you will need to speak with our customer service who can view that information. Please call our customer service at 1-***-***-****

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