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I would like to start by introducing myself, I am Andrew, one of the many experts on JustAnswer.co.uk with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed
I have investigated the information you have provided and it sounds like you have a query relating to a cordless phone system, which you need assistance with registering the handsets with the base. I have found that the process is fairly straightforward, however, if you are attempting it for the first time it can be rather difficult. I would recommend you refer to the owner manual on page 39 where it details the registration process, I can understand you may not a copy of the manual to hand and for that reason, I have located you a digital version which you can either download on view online - https://manuall.co.uk/panasonic-kx-tgj424e-wireless-phone/
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!