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I would like to start by introducing myself, I am Andrew, one of the many experts on JustAnswer.co.uk with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed
I have investigated the information you have provided and it sounds like you have a query relating to a Television which you need assistance with setting up for the first time. I can understand this can be difficult if you are attempting for the first time, however, I would suggest the process is fairly straight forward and to assist you with the setup I have composed some instructions that I would like you to follow as you go along with the setup.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Can you reset the tv, power it down and then back on, please?