How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 8666
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

Why is my phone not showing callers number from my contact

This answer was rated:

why is my phone not showing callers number from my contact list
JA: When did you last charge your phone?
Customer: it is only charged when its on the base
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: being technology ignorant what is the power button
JA: The Smartphone Technician will be able to walk you through that. Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: no yj

Hello and welcome to JustAnswer. I'm Michelle and I will try my best to assist you.

Let me know the make and model of the phone.

Customer: replied 15 days ago.
Panasonic model number KX-TGJ420E

Is there any additional device connected to the phone like voice mail box or answering machine or external caller id box?

Customer: replied 15 days ago.
answer machine

Can you remove the answer machine and connect the phone directly to phone socket and then check if you get the caller id displayed or not.

Customer: replied 15 days ago.
still does not work I have turned the answer phone off.

Do you have any other phones connected to the phone line at your home?

Customer: replied 15 days ago.
one phone upstairs

Is caller id displayed on the other phone?

Customer: replied 15 days ago.
but that doesnt show caller id either

Is that phone too Panasonic or a different make and model?

Customer: replied 15 days ago.
it is a BT phone

Ok. When was caller id working the last time?

Customer: replied 15 days ago.
yesterday afternoon was the last time I had a phone call and that was fine
Customer: replied 15 days ago.
I have had 3 calls this morning and not one showed the caller number.

Did the BT phone display caller id previously?

Customer: replied 15 days ago.

In that case, make sure that your telephone subscription includes the Caller ID function  You can call up your phone service provider and check with them that the caller id feature is included in your phone subscription and enabled. You can ask them to refresh the connection on their end as the problem is not related to the handset as 2 different handsets have stopped showing caller id which means that the problem is with caller id service itself.

michelleclive and 3 other Electronics Specialists are ready to help you