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Have you tested the line using a different phone system?
Test the line by connecting a phone directly into the main Virgin Media wall socket – and check you're not using an extension cable. Check the connection is tightly connected, it will make a 'click' noise when connected perfectly.
If the line does not work using any phone then you can report the fault to Virgin at
Does that fully answer your question? Please let me know if you have any further questions on this topic and I'll be happy to assist you further.
Hi, just following up on your question - please let me know if you have any further questions on this topic and I'll be happy to help. Best, Pete.