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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 8664
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My friend has OLEd panasonic to 2020, i don’t know the model

Customer Question

Hi
JA: Hi. How can I help?
Customer: My friend has OLEd panasonic to 2020
JA: What Panasonic model do you have? How old is it?
Customer: i don’t know the model but I guess it’s all the same
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: After 3 seconds of turning the to on it turning off automatically
JA: How long has this been an issue with your Panasonic? What happened right before this?
Customer: my kids was on her remote controler and pressed a lot of them as kids do… it was on Saturday
JA: Anything else you want the TV Expert to know before I connect you?
Customer: they just watched Pokémon on Netflix for a while decided not to watch them my friend posed the TV and after a few hours she wanted to watch again then this issue happened
Submitted: 11 days ago.
Category: Electronics
Expert:  michelleclive replied 11 days ago.

Hello and welcome to JustAnswer. I'm Michelle and I will try my best to assist you.

Customer: replied 11 days ago.
H
Customer: replied 11 days ago.
Thank you
Customer: replied 11 days ago.
No I am happy on this chat
Expert:  michelleclive replied 11 days ago.

Premium Phone/Remote Assistance is an optional premium service. If you get a popup for the same on your screen, its your choice to choose it or not. These popups are generated by the website and not me to offer customers with additional services. You may ignore the popup. I will continue to assist you on chat.

Please turn off TV by unplugging power cord.

Wait for 2 mins.

Plug in power cord and turn on TV and check.

Customer: replied 11 days ago.
they did all of power off on them factory reset, cleaned the to as well but still no luck
Expert:  michelleclive replied 11 days ago.

When you power on TV on which app or screen are you facing trouble?

Customer: replied 11 days ago.
Turns on Netflix and turning off automatically after 3 seconds with red flushing lights on tv
Expert:  michelleclive replied 11 days ago.

So when you power on Tv, does it open Netflix on its own or this happens when you open netflix app?

Customer: replied 11 days ago.
Any apps the same
Expert:  michelleclive replied 11 days ago.

So if you dont choose any apps and simply keep the TV on the home screen, does it turn off then too?

Customer: replied 11 days ago.
Is generally possible Panasonic TV would be broken or need a repair after kids messing with the remote control!?
Expert:  michelleclive replied 11 days ago.

There is a possibility of a software setting corruption.

Does the Tv turn off even when on home screen when no apps are selected?

Customer: replied 11 days ago.
Expert:  michelleclive replied 11 days ago.

How old is the TV?

Customer: replied 11 days ago.
2020 model OLED
Customer: replied 11 days ago.
2 years old
Customer: replied 11 days ago.
Can we change or fix the software corruption!?
Expert:  michelleclive replied 11 days ago.

We can try a factory reset.

Press Menu on the remote.
Press the "arrow right" and "arrow left" to select Yes then OK.
Press the "arrow down" and "arrow up" to select Setup then OK.

Press the "arrow down" and "arrow up" to select System then OK.

Press the "arrow down" and "arrow up" to select Factory Default then OK.

Reset will take a few minutes to complete. Afterwards, you can proceed with setup.



  • Customer: replied 11 days ago.
    We did the factory reset too
    Customer: replied 11 days ago.
    Still red flushing lights on
    Expert:  michelleclive replied 11 days ago.

    In that case this could be a problem with the firmware or the Tv hardware and the Tv would need to be serviced for the same.

    Customer: replied 11 days ago.
    Firmware means like a cable!?
    Expert:  michelleclive replied 11 days ago.

    Firmware is a software as well.

    You may open the link below and in page that opens scroll down a bit and you will get option to enter your location/post code to find the nearest service center

    https://support-uk.panasonic.eu/app/answers/detail/a_id/6572/~/panasonic-uk-service-center-locator

    Customer: replied 11 days ago.
    Is this free of charge services?
    Expert:  michelleclive replied 11 days ago.

    Customer Service will be able to assist you regarding any queries related to the service provided by JustAnswer. You may contact them at link below:

    https://www.justanswer.com/help/contact-us

    Customer: replied 10 days ago.
    Hi
    Expert:  michelleclive replied 10 days ago.

    Customer Service will be able to assist you regarding any queries related to the service provided by JustAnswer. You may contact them at link below:

    https://www.justanswer.com/help/contact-us