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There are a couple of options to fix your Magicjack device. If you have already tried one of the steps below, please continue to the next step.
First option: (reset)
Unplug the Magicjack unit from your USB port (or from the wall outlet)
Wait 10 minutes
Plug back in the Magicjack unit Try to use the device again
Second option: (contact MJ)
If the reset above did not work, you will need to open a support ticket with Magicjack support who can determine if the device can be repaired or if it needs to be replaced. Please reach out to them at 1(###) ###-####and they can look up your account information to assist you further. If you are unable to reach them via phone, you can open a submit ticket through their website support channel here: https://www.magicjack.com/faq/
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