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Josh, Customer Service
Category: Electronics
Satisfied Customers: 39480
Experience:  5 years as Network Admin, 10+ years of IT support
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Can't get amazon prime on my tv, Jvc 5yrs old, No, This the

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Can't get amazon prime on my tv
JA: What's the brand and model number of your TV? How old is it?
Customer: Jvc 5yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No
JA: How long has this been an issue? What happened right before this?
Customer: This the first time
JA: Is there anything else the TV Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No

Hi! Welcome to, an independent paid question and answer platform that is home to the best experts in the world! My name is***** have over 10 years of experience and I will be assisting you today. I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue.

Please allow me a couple of minutes to respond to your request below. If you would like to add any extra information while I am typing out your information, please feel free to respond and I will review it.


Unfortunately, if the app is not available on your TV then you would need to buy a streaming device such as a ROKU, Firestick, or Apple TV. Any of those three devices can be purchased locally at an electronic store or you can order them online from their respective websites. I will include the links to each device so that you can review the product and decide on which one that you would like to purchase.

To purchase the ROKU, click here:

To purchase the Firestick, click here:

To purchase the Apple TV, click here:

Each streaming device has their own benefits but any of the above devices will work for you.

I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Josh and other Electronics Specialists are ready to help you