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Justin Johnson
Justin Johnson, Technician
Category: Electronics
Satisfied Customers: 13322
Experience:  Training and Development at Scientifically Speaking
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My Instagram is hacked, no, Yes and somehow the messages

Customer Question

My Instagram is hacked
JA: Are you still able to log in to your Instagram account?
Customer: no
JA: Have you checked your email and other online accounts for tampering, especially if they have the same username and password?
Customer: Yes and somehow the messages disappear
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: They have changed my password, email etc and have used 2 factor authentication as far as I know, thanks
Submitted: 14 days ago.
Category: Electronics
Expert:  Justin Johnson replied 14 days ago.

Welcome to JustAnswer.com, I am Justin. I will be your technical support today.

Have you reached out to Instagram to let them know your account is hacked?

Customer: replied 14 days ago.
I can’t. I cannot find a way to contact them. I have asked friends and family to report the post and story
Customer: replied 14 days ago.
I have tried everything you can think of. It’s like the hackers have made it impossible!
Expert:  Justin Johnson replied 14 days ago.

Please use this guide: https://help.instagram.com/1**********6

Customer: replied 14 days ago.
I assure you I have read this a million times today and tried everything and I can’t regain my account. It’s really quite frustrating
Customer: replied 14 days ago.
Any email from insta just disappears. I set up Authenticator and tried using a separate email. No luck!
Expert:  Justin Johnson replied 14 days ago.

That is the only option you have unfortunately.

Customer: replied 14 days ago.
I will lose my account?
Expert:  Justin Johnson replied 14 days ago.

It isn't really lost. It is just that you cannot verify you are the owner of that account.

Customer: replied 14 days ago.
There is absolutely nothing I can do if nothing works from the page you sent?
Expert:  Justin Johnson replied 14 days ago.

It is the only option that Instagram gives for hacked accounts.

Customer: replied 14 days ago.
I’m trying again now. I request a code to my email and nothing sends and it won’t work with my phone number. I literally cannot do anything
Expert:  Justin Johnson replied 14 days ago.
I am sorry.
Expert:  Justin Johnson replied 14 days ago.

Thank you for using JustAnswer.com Please let me know if you have any other questions as they arise.