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I am sorry to hear that you are having phone connectivity issues! To get started, let's try a soft reset of your phone system to see if it fixes the issue:
Unplug the power cord to the base unit and all of the handsets
Wait 10 minutes
Plug back in the power cords
Wait 1 minute
Check to see if the issue continues and let me know the results. If the issue continues, please let me know
I am following up with you. I have provided steps or information above that you have not responded back to yet. Please take a minute to review the conversation above and if you still need help, please respond back so that we can continue. If the issue is resolved or you do not need anymore help, you can either reply stating it was resolved or simply read this message here and the response below without a response.
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Thank you for confirming. Since this is an equipment issue, you will need to schedule a service call through Sky to repair the box or replace the box for you.
To schedule an appointment, please call Sky at***********nbsp;
To change your appointment (if needed), click here: https://www.sky.com/ordertracking