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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 14309
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have got a Samsung ecobubble washing machine still under

Customer Question

Hi I have got a Samsung ecobubble washing machine still under warranty with a fault, how do I contact someone for support?
JA: Hi. What Samsung model do you have?
Customer: Samsung eco bubble WW90J5456FX 9 kg 1400 Spin Washing Machine - Graphite
Product code 196621
JA: What have you tried so far with your Eco?
Customer: it’s just finished a wash but now it is stuck on the last cycle and I cannot get it to move into another setting, it has got a flashing lock sign with a smiley face.
JA: Is there anything else the Electronics Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No
Submitted: 13 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 13 days ago.

Welcome to JustAnswer.
My name is ***** ***** I will be your technical support specialist today.
Thank you for your question, I look forward to assisting you. I’m sorry to hear you're having this issue. I know that can be frustrating.We are an online tech support company and can not access any of your account info on the site.However we can assist you in getting the correct information and instructions that you need.

Expert:  *ElectronicsTech replied 13 days ago.

What is the error code on The Samsung?

Customer: replied 13 days ago.
Ok thank you.
Expert:  *ElectronicsTech replied 13 days ago.

What is the error code on The Samsung?

Customer: replied 13 days ago.
It’s not coming up with a code it just has a lock symbol with a smiley face that flashes, which hasn’t been there before.
Expert:  *ElectronicsTech replied 13 days ago.

That sounds like the Child Lock. The Child lock on Samsung washing machines allows you to lock the buttons  so that your selected cycle can't be changed. When child lock is enabled, all the buttons on the control panel will be locked except for the power button and the padlock and smiley face icon will appear on the display.

Expert:  *ElectronicsTech replied 13 days ago.

Does your Samsung have a Navigational Dial?

Customer: replied 13 days ago.
Ok, so I’ve accidentally pressed it, how do I take it off?
Expert:  *ElectronicsTech replied 13 days ago.

Press and hold the spin and temperature buttons for 3 seconds.

Then Press and hold the rinse and temperature buttons for 3 seconds.

Then Press and hold the + and - buttons for 3 seconds.

Then press and hold Start/Pause.

Customer: replied 13 days ago.
It’s working now, . Thank you. I thought it might be something simple.
Expert:  *ElectronicsTech replied 13 days ago.

Your welcome!