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Hello, I am Shahid, one of the JustAnswer.com techs who is going to help you today I’m sorry to hear you're having trouble, I need the following info, please
Thanks, ***** ***** is a troubleshooting step that should be tried and might help
I got that info on your initial question post
Did you try unplugging/ replugging the TV?
Please disconnect the TV Power Cord from the wall outlet/ socket for 10 Minutes to reset, replug back in to reboot, and reply with the result