How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 21517
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

My tv is not connecting to wife In fact if won't even search

Customer Question

Hello
JA: Hello. How can I help?
Customer: My tv is not connecting to wife In fact if won't even search for WiFi
JA: Have you tried unplugging your modem and router for 1-2 minutes, then plugging them back in?
Customer: I'm contenting it with my mobile hotspof Hotspot
JA: Are other devices able to connect to the same network? Is your TV within range of the router?
Customer: It's happening for the second time it was connected last night but now it won't and when im going to network sitting trying to search for any WiFi there nothing like that if just gives me options for Wps or add network
JA: Have there been any recent disruptions to your network?
Customer: No I'm on unlimited plan
JA: Is there anything else the TV Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: Things is not searching for any WiFi network even of I had a broadband it's not searching this happend last 3 days ago to I rested the TV and work fine
Submitted: 13 days ago.
Category: Electronics
Customer: replied 13 days ago.
Expert:  Shahid replied 13 days ago.

Hello, I am Shahid, one of the JustAnswer.com techs who is going to help you today
I’m sorry to hear you're having trouble, I need the following info, please

  • What is the complete Model Number of the TV you're having issues with?
The Model Number would be written on a label pasted on the back cover of the TV

Customer: replied 13 days ago.
Samsung 75In UE75TU7020KXXU Smart 4K UHD HDR LED TV791/2201
Samsung 75In UE75TU7020KXXU Smart 4K UHD HDR LED TV
791/2201
Expert:  Shahid replied 13 days ago.

Thanks, ***** ***** is a troubleshooting step that should be tried and might help

  • Please disconnect the TV Power Cord from the wall outlet/ socket for 5 Minutes to reset, replug back in to reboot, and try again connecting the TV to wifi and reply with the result

Customer: replied 13 days ago.
I'm saying it's not searching for a wife there not such a thing like that
Customer: replied 13 days ago.
How can I connect it to any WiFi if its not even searching for one
Expert:  Shahid replied 13 days ago.

I got that info on your initial question post

Did you try unplugging/ replugging the TV?

Expert:  Shahid replied 13 days ago.
Please reply with the result

Thanks

Expert:  Shahid replied 11 days ago.

Please disconnect the TV Power Cord from the wall outlet/ socket for 10 Minutes to reset, replug back in to reboot, and reply with the result

Thanks