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Sheri
Sheri, Technical Support Expert Consultant
Category: Electronics
Satisfied Customers: 6335
Experience:  Owner/Consultant at Computer Rescue, Inc.
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My Cabob printer keeps telling me it caanot print because of

Resolved Question:

My Cabob printer keeps telling me it caanot print because of error no 20. what does this mean? Michael.
JA: Are you getting any error codes or messages when you try to print?
Customer: No
JA: When did you last update the printer driver software?
Customer: Not since buying
JA: Is there anything else the Printer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: Not that I'm aware of.
Submitted: 11 days ago.
Category: Electronics
Expert:  Sheri replied 11 days ago.
Hi,

My name is Sheri.  Thank you for using JustAnswer.   I am sorry that you are experiencing this issue with your Canon printer and I will do my best to resolve it for you as quickly as possible.

Please allow me a moment to review the information you have provided so far.   Also, feel free to reply with any additional details you feel are necessary.

Thank you so much for allowing me to help you.  I appreciate your patience through this process.  My goal is to provide you with excellent service

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience

Expert:  Sheri replied 11 days ago.

Hi.  Please provide the model of the printer.

Customer: replied 11 days ago.
Canon PIXMA TR4500 series.
Customer: replied 11 days ago.
Please tell me what error code 20 is.
Customer: replied 11 days ago.
What is error code 20
Expert:  Sheri replied 11 days ago.

Hi Michael.  There is no specific error code 20 in the list for this model.  Does the error have additional numbers or letters in it?

Customer: replied 11 days ago.
The whole message reads ' Printer not activated, error code - 20.'
Expert:  Sheri replied 11 days ago.

Which 4500 model is it, for example, 4540, 4550, 4551, etc.?

Customer: replied 11 days ago.
4500.
Customer: replied 11 days ago.
PIXMA TR4500
Expert:  Sheri replied 11 days ago.

If you look on the back for a label or under the lid, is there another more specific model number listed other than the series 4500?

Customer: replied 11 days ago.
All it says on the lid is TR4550. Sorry I got it wrong above.
Expert:  Sheri replied 11 days ago.

Ok, thanks.  From your computer, please click on the link below.

Once on the Canon website, download theTR4500 series Full Driver & Software Package (Windows). (Make sure the top of the page says Windows 10 64-bit or the operating system that matches your computer). Once downloaded, unplug or turn off the printer. Run the downloaded file and follow the prompts and turn on or plug in the printer when prompted. Once done, test print.

Link:  https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_tr_series/pixma-tr4550.html?type=drivers&language=&os=windows%2010%20(64-bit)

Note: You may need to use a USB cable during the installation.

Customer: replied 11 days ago.
Thanks.
Expert:  Sheri replied 11 days ago.

You are very welcome.  Just reply after.

Expert:  Sheri replied 11 days ago.

I just wanted to follow up.  Please let me know if that worked for you.

Sheri and other Electronics Specialists are ready to help you
Expert:  Sheri replied 11 days ago.

I haven't heard back from you. Just reply if you need any further assistance.

Thank you so much for allowing me to help you. I appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience