How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Electronics
Satisfied Customers: 29377
Experience:  Over 20 years of experience in the Electronics and IT industries.
Type Your Electronics Question Here...
Pete is online now

My fridge is stuck on 14 degrees and is not cooling...

This answer was rated:

my fridge is stuck on 14 degrees and is not cooling... freezer is -19, fridge 14
JA: What device is frozen?
Customer: ?
JA: What's the brand and model of your product?
Customer: i dont know samsung twin cooling
JA: What have you tried so far with your Samsung product?
Customer: plugged out, restart
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: also the water dispenser/ ice dispenser not working
Hi! My name is***** am the expert who will be assisting you today.
Customer: replied 10 days ago.
hey pete
Customer: replied 10 days ago.
File attached (6S6L46V)

I see the fridge is stuck on 14 C and does not appear to be cooling, is that correct?

How long was the fridge freezer unplugged for?

Can you see the model number on a label at the inside bottom area of the fridge? (It may be behind a drawer)

It can take around 10 minutes for the fridge freezer to complete a power reset when it is unplugged as some residual power remains in the circuit.

Can you please try unplugging it again for at least 10 minutes and let me know if that resolves the issue?

Customer: replied 10 days ago.
will do
Customer: replied 10 days ago.
File attached (31VQ6VZ)
Customer: replied 10 days ago.
plugged back in 5 mins ago
Customer: replied 10 days ago.
no change
Customer: replied 10 days ago.
19 and 13
Customer: replied 10 days ago.
It should cool gradually if the cooling system is working correctly. 

Is the fridge still at 13 C?

Customer: replied 10 days ago.

In that case the cooling system has a fault, and the fridge freezer will require a repair.

You can arrange a repair through a local appliance repair service, or by contacting Samsung on 0818 717 100 8am-10pm, or online at

Does that fully answer your question? Please let me know if you have any further questions on this topic and I'll be happy to assist you further.

Hi, just following up on your question - please let me know if you have any further questions about this and I'll be more than happy to help :) Have a great day, Pete.

Pete and 2 other Electronics Specialists are ready to help you
Customer: replied 10 days ago.

You are very welcome :)