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Hi and Thank you for using JustAnswer, please allow me a few moments to check over all the details you have provided my assistant pearl!
I'm really sorry to hear you are having trouble cleaning your Vax carpet cleaner, let's take a look into this together and hopefully we get that resolved today.
Thank you, ***** ***** information has been very helpful.
I'm not sure how long you had your cleaner so I was unsure whether you actually still have a hard copy but if you don't then you can view an online version by clicking on the following link - https://www.manualslib.com/manual/2205028/Vax-Compact-Power-Cwcpv011.html?page=10#manual
Thank you for using JustAnswer and I look forward to assisting you in the near future!
Steven
Thank you for giving me the opportunity to assist you today and if there is anything else you need in the future, you can reach out to me directly by entering @Elexpert22 and the question will be redirected to me.