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Hi and Thank you for using JustAnswer, please allow me a few moments to check over all the details you have provided my assistant pearl!
I'm really sorry to hear there has been an error with your order, let's take a look into this together and hopefully we get that resolved today. Unfortunately, I won't be able to check that here for you but I can most defiantly direct you on the right path to do so, I will need some additional information such as
I still await the following Information;
Working with limited information means, I am having to assume or guess certain information using my technical knowledge, most of the time I am able to overcome those matters with the limited details provided but sometimes I can be wrong and, in those circumstances, I would appreciate you letting me know and I’ll try to rectify my response based on the additional information you supplied to me.
I'm sorry to hear your experience has been not-so-positive with an order you have previously made, I don't have the ability here to make any changes to it. What you will need to do is, contact the company you originally placed the order with and query your concerns with them directly.
Thank you for using JustAnswer and I look forward to assisting you in the near future!