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Sheri
Sheri, Technical Support Expert Consultant
Category: Electronics
Satisfied Customers: 6340
Experience:  Owner/Consultant at Computer Rescue, Inc.
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Where can I get a CD-ROM disc for Lumix Model no DMC-FZ72,

This answer was rated:

where can I get a CD-ROM disc for Lumix Model no DMC-FZ72
JA: How long have you had your DMC-FZ72?
Customer: about five years
JA: What have you tried so far with your Panasonic product?
Customer: have photos i need to download
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no thank you
Hi,

My name is Sheri.  Thank you for using JustAnswer.   I am sorry that you are experiencing this issue with your Lumix DMC-FZ72 camera and I will do my best to resolve it for you as quickly as possible.

Please allow me a moment to review the information you have provided so far.   Also, feel free to reply with any additional details you feel are necessary.

Thank you so much for allowing me to help you.  I appreciate your patience through this process.  My goal is to provide you with excellent service

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience

HI.  Are you trying to connect the camera to your computer?

Customer: replied 10 days ago.
have done but would not load

Ok, thanks.  First, please click the link below to reach the Panasonic page.  It explains that the driver is built into Windows and Mac, so there is no CD.:

https://support-uk.panasonic.eu/app/answers/detail/a_id/3704/kw/DMC-FZ72/p/13253/st/5

Customer: replied 10 days ago.
no misplaced the disc

Please try moving the USB cable to a different port in your computer and then turn the camera on.  See if the computer detects it.

Customer: replied 10 days ago.
Done that and nothing

What type of computer are you connecting it to?

Customer: replied 10 days ago.
Dell

Is it Windows 10 or what version?

Without the information I requested, I am only able to provide you with a general answer, but I hope this helps.  Please try plugging the camera into a different computer to determine whether the other computer will detect it.

Customer: replied 10 days ago.
Sorry it is windows 10

Next, please try plugging the camera into a different computer.

I just wanted to follow up.  Please let me know if that worked for you.

Customer: replied 10 days ago.
No

Was it another Windows 10 computer?

I just wanted to follow up.  Please let me know if that worked for you.

I haven't heard back from you. Just reply if you need any further assistance.

Thank you so much for allowing me to help you. I appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience

Sheri and other Electronics Specialists are ready to help you