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Hi and Thank you for using JustAnswer, please allow me a few moments to check over all the details you have provided my assistant pearl!
I'm sorry to hear your experience has been not-so-positive with the TiVo Box.
Thank you for sending all the initial information over, I wanted to capture some additional information before making further suggestions.
Perfect, I really appreciate you letting me have that additional information.
It has come to my attention that your Virgin Digibox is unable to automatically update its video settings based on the ratio of your Television. I would recommend as the auto-configuration is not working, you will need to process the changes manually.
This lets you adjust the way the TV picture fits into your screen.
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Thank you for using JustAnswer and I look forward to assisting you in the near future!