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My name is Sheri. Thank you for using JustAnswer. I am sorry that you are experiencing this issue with your XP-3150 printer and I will do my best to resolve it for you as quickly as possible.
Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you feel are necessary.
Thank you so much for allowing me to help you. I appreciate your patience through this process. My goal is to provide you with excellent service
Expert Level Professional Consultant with over 25 years of experience
Hi. What happened before the issue started?
Without the information I requested, I am only able to provide you with a general answer, but I hope this helps. First, please open the lid and check for any jams or debris, packing tape or film, and remove all the cartridges. Then power the printer off by removing the power cord from the back of the printer, NOT by pressing the power button. Leave it off for 20 minutes. Then, plug it back in and power it on. Wait for it to stop initializing and moving the carriage. Once it stops and is quiet, install the ink cartridges. Then test
Ok, thanks. Just reply after.
I just wanted to follow up. Please let me know if that worked for you.
Part of the reset involves the powering off by pulling the power cord and leaving it off. Go ahead and do it again after you test it this way first, if needed.
That is good news. I am glad it's working. You are very welcome. It is my pleasure to assist you.
Thank you so much for allowing me to help you. I appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
You are very welcome.