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Josh, Customer Service
Category: Electronics
Satisfied Customers: 39811
Experience:  5 years as Network Admin, 10+ years of IT support
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I am visiting from the US while my son is out of the

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Hello! I am visiting from the US while my son is out of the country. I do not know their account#-sorry. Their names are ***** ***** Emma Steck, 43 Long Deacon Rd, Chingford. As of today, there is no signal on both TV’s and I have no idea of how to fix this. Can you assist with this, please? Thank you
JA: What's the brand and model number of your TV? How old is it?
Customer: one is a LG and the other is a Phillips. I have no idea of the age of either of these. Is there any way that you can access their account for this info? Thanks
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: when I turn on the LG, HDM1 comes up, then the screen that says: no signal please check the power of the external devices and cable connection status press the whatever key on your remote to change another input. This is what I get on the LG. Let me turn on the Philips and I will send that info to you.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: now the Philips is working, but not the LG…😩

Hi! Welcome to, an independent paid question and answer platform that is home to the best experts in the world! My name is***** have over 10 years of experience and I will be assisting you today. I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue.

Please allow me a couple of minutes to respond to your request below. If you would like to add any extra information while I am typing out your information, please feel free to respond and I will review it.


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Customer: replied 6 days ago.
Hi, Josh,Thank you very much for your assistance; it was greatly appreciated! I did what you suggested, and it worked! I am so relieved. Of course, it would not hurt me to have to read lots of books- instead of the TV. I hope that you have a nice rest of the weekend! Take care, Betty Steck
You're welcome!
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