How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 39560
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Type Your Email Question Here...
Viet - Email Tech is online now

hi I do not knowmuch about computers why can I not get to

Customer Question

hi I do not knowmuch about computers why can I not get to sky mail asbefore iclicked on emil an tools bu t cannot fbit
Submitted: 4 years ago.
Category: Email
Expert:  Chris R. replied 4 years ago.
Hello my name isXXXXX and I would be happy to assist you today.

I do not understand your question. Please state your question again and provide as much information as possible. Thank you.

Customer: replied 4 years ago.

when I used to log in to sky email I clcked on sky e mail and tools but now I cannot seem o find the sky mail and tools

Expert:  Chris R. replied 4 years ago.
Terence I am not familiar with the Sky services, nor do I have access to the members area. Is Sky your internet provider? What are you trying to do within your mail? Why you trying to find the Tools? I might need to do a remote screen share session with you in order to help you find what you are looking for.
Customer: replied 4 years ago.

no google is intrnet provier I go to sky e ail from there but s isaid cannot fd the item

Expert:  Chris R. replied 4 years ago.
I am afraid I do not understand. Google is not an internet provider. Do you have a mail account through Sky? If so I would have to view the screen with you and try and help you find what you are looking for.
Customer: replied 4 years ago.

sorry I got it wrong its tternet explorer then type in sy email then when page opens go sky email and tools click on that then type in password

Expert:  Chris R. replied 4 years ago.
Let me bring up the Sky website so that I can see what you are referring to and to make sure it is the same one you are using. Is this the webpage?
Customer: replied 4 years ago.

no when intenet expl opens I type insky e mail and tools

Expert:  Chris R. replied 4 years ago.
Is that not even the website of the company you are using? Can you copy and paste the website for me?

Customer: replied 4 years ago.

fraid no as I said I am not up with computers I am a bit old as iam 71 years old I just seems a little complicated for me

Expert:  Chris R. replied 4 years ago.
I understand it is hard to explain the problem you are having when you are not really familiar with computers. I would be of more help but I have no idea what this Sky Tools is that you are trying to access. Perhaps it is a UK specific service and someone else might be more familiar with it. For this reason, I am going to put your question back into our system in hopes that someone else might be better able to assist you.

Would you be ok with this? You would receive an email notification when another expert has posted a response.
Customer: replied 4 years ago.

thank you sorry I was not to helpful to you

Expert:  Viet - Email Tech replied 4 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. You can always go to the website to use your sky email. Please try this:


In Internet Explorer, click on the Tools option (or the wheel/gear icon) at the top, then click on Internet Options,

, then delete everything in the Home page box

, then type then click on Apply

, then close Internet Explorer, then re-open Internet Explorer,

, then click on Email option near the top right in order to use email.


If that does not work, please try:



  1. Close all Internet Explorer windows and folders.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet if available; open Internet Options.
  4. In the Home page box, delete everything, then type then click on Apply.
  5. Then click on Delete and delete only temporary internet files.
  6. Click the Advanced tab, and then click Reset.
  7. In the Reset Internet Explorer Settings dialog box, click Reset.
  8. Then re-open Internet Explorer and check.

Or if you'd like to, it's easier that we can set up a screen sharing session, so I can check and fix this issue directly for you. With screen sharing session, I can do all these steps for you directly. Please let me know.


Please click on the Reply to Expert tab below, and reply back to me, so I can help further. Thank you very much,