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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I changed my email password XXXXX 10 days ago as I was having

Customer Question

I changed my email password XXXXX 10 days ago as I was having problems receiving/sending mail . Since then I received a standard note stating that the alteration has been acknowledged & it might take a short while to take effect . I did not receive any emails afterwards except when feeding in the new password XXXXX the bt yahoo website , except on yesterday morning , when it behaved as it should . Unfortunately this did not last longer than a few hours as it now still refuses to accept the changed password XXXXX How can I get this frustrating problem sorted .
Submitted: 4 years ago.
Category: Email
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can I log on and look please on the connected computer?

It is easier to work with you on this.

Go to


It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you