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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I am being asked to confirm my password, when I do this

Customer Question

I am being asked to confirm my password, when I do this it asks for my personal details which I enter and then says they are incorrect which they are not, they are correct. I am confused and urgently want to get back on line to send an urgent email!
Submitted: 4 years ago.
Category: Email
Expert:  Viet - Email Tech replied 4 years ago.

Hello Trevor! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email is it, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

Edit: It looks like you are away; please reply back when you are available to continue. Thank you,

Customer: replied 4 years ago.


Expert:  Viet - Email Tech replied 4 years ago.

I was waiting for your reply; thank you for your response. No problem; we are canceling / refunding this per your request. If you still need help later, please come back any time; we guarantee our service.

Thank you