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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I can not send email, i think my email setting are incorrect

Customer Question

I can not send email, i think my email setting are incorrect can you help?
Submitted: 4 years ago.
Category: Email
Expert:  Viet - Email Tech replied 4 years ago.

Hello Joe! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

What email is it, such as Hotmail, Yahoo, Gmail, AOL, etc.?

What program do you use for email, i.e. Outlook, Mac Mail, Windows Live Mail, etc.?

Are you still able to receive messages from other people?

Was it working previously? Is there any error or message?

If you go to your email website, are you able to sign in and use your email there?

Please let me know. Thank you.

Customer: replied 4 years ago.

I have windows 7

I can receive messages from other people

window shows a message "Some error occurred while processing the required task"

Can't sign into email when asked

Expert:  Viet - Email Tech replied 4 years ago.
Thank you. Please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

Thank you
Customer: replied 4 years ago.

There is no web page to click onto so I can't run Screen Connect, so I will not go ahead with my problem I will get somebody in to sort it.

Expert:  Viet - Email Tech replied 4 years ago.

I'm sorry, the website starts with http://166..... Did you see it? Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?


Or just click on the new website below:

Or go to the shorter website below in Internet Explorer:

, and allow it to run, and try any other option it gives you as needed.

Edit: It looks like you are away, so I'm canceling the website link for now; please reply back when you are available to continue. Don't worry, we guarantee our service. Thank you,