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Hello William! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you able to go to the live.com or outlook.com website? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=edc8d282-aa13-4095-8f9f-6827e72b8865Edit: It looks like you are away; please reply back when you are available, and let us know if you'd like to continue; we guarantee our service. Thank you,