How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
Type Your Email Question Here...
Frederick S is online now

Hi can you help with my aol on my acer laptop. Unable to load

Customer Question

Hi can you help with my aol on my acer laptop. Unable to load emails on AOL. Spoke to my provider T-mobile & put another £15 top-up on again yesterday, to see if this would rectify the problem. Any suggestions?
Submitted: 4 years ago.
Category: Email
Expert:  Bryan replied 4 years ago.

Are you using the AOL Desktop software to access your emails, or do you access AOL using Chrome?

Customer: replied 4 years ago.

I try chrome, firefox, opra mini & internet explorer. Its nothing to do with that because I can open my emails on mobile phone.

Expert:  Bryan replied 4 years ago.
Hi, please accept my apologies for the delay in getting back to you.

Now, could you let me know what exactly happens when you try to access your emails? Do you receive any error/message of any kind?