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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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cannot change btmail password

Customer Question

cannot change btmail password
Submitted: 4 years ago.
Category: Email
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you tell me the issue you encounter when trying to change your mail password?

Is it that you do not have a secondary email address to be contacted on?

Or are you getting and error message?

Thank you
Customer: replied 4 years ago.

change password completequestion wanted to change internet options which I did active control enabled kept sounding round the system
automac then manual no joy

Expert:  Richard replied 4 years ago.
Ok, what was the error it was giving you Anthony?

What stopped you from completing the password request?

Customer: replied 4 years ago.

cannot get into my btemail I have only used the one password bt are not reaconizing my password tried changing password answer security qeastion just go round round in circles

Expert:  Richard replied 4 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you