How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
Type Your Email Question Here...
Frederick S is online now

I cant seem to pay my

Customer Question

I can't seem to pay my bill to premier Mail,com.I have changed my email address for a bill [email protected] but then it wouldn't accept my password XXXXX course I want to pay my bill so please can you help me to contact you. Please make it easy I am 82 so not good at the computer stuff.Everything is on your website so I really want to sort this out .Talk talk is not helpful.Eleanor XXXXXXXX


[email protected]
Submitted: 4 years ago.
Category: Email
Expert:  Jason Jones replied 4 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.

Thank you.
Customer: replied 4 years ago.

I don't know what else to tell you All I want to do is pay my bill to and not lose all my data,youhave told me nothing about what else you need to know Also I only want this for one month Thank you

Expert:  Jason Jones replied 4 years ago.

Thank you Eleanor.

Please, click the following link and allow the remote app to run:

Expert:  Jason Jones replied 4 years ago.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 4 years ago.


Expert:  Jason Jones replied 4 years ago.

Thank you.

Please, try the other solution below.

- Please, click the following link, download that file, and run the file:
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.