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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 39561
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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The GMail on my IPADAIR wont open;it tells me that the password

Customer Question

The GMail on my IPADAIR wont open;it tells me that the password XXXXX XXXXX It has worked before, but I may (must?) have tinkered with the settings when I had a problem with my Wifi booster( now resolved).
I am totally non technical so any solution you may have needs to take that into account.
Submitted: 4 years ago.
Category: Email
Expert:  jhannell replied 4 years ago.


Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-t50ir1gs- :

I am ready

JACUSTOMER-t50ir1gs- :

Who is dealing with me then

JACUSTOMER-t50ir1gs- :

Please tell me what is happening. I am out for 45 minutes.

JACUSTOMER-t50ir1gs- :

Please answer my question!!!!!!

Expert:  Viet - Email Tech replied 4 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. I just saw your issue/reply. Please note that email password XXXXX XXXXX


Do you also have a windows or mac computer?

Are you able to sign in and use your gmail email at the website If no, can you please reset your gmail account password XXXXX the website below:


;at that website,select the option "I don't know my password" there, then type in your email address, and continue there.

Once that is done, and you are able to sign in your gmail email at the website, then see if gmail works on the iPad.

If needed, go to the App Store on the iPad, then search for Gmail, then download and install the Gmail app, then use the Gmail app for gmail email.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,