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KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6619
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Keep getting messages cannot access Hotmail or cannot send

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Keep getting messages 'cannot access Hotmail' or 'cannot send Hotmail'
Entering password XXXXX this am doesn't change this
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Are you able to login to your hotmail account through the website?

Customer: replied 4 years ago.
I'm not sure if this is getting through to you because of the problem. Will check later as I have to go out now.

No problem, if you are able to login through the website, then we'll be able to fix the issue on your iMac & iPad both.

Let me know when you're back so we can continue.

Customer: replied 4 years ago.

Back and ready to work on the problem if convenient to you

Would you like me to connect to your computer and remotely work on the issue to fix it?

Customer: replied 4 years ago.

Yes I am on the iPad now, would you prefer me to go on the Mac too?

Yes, it would be better to start with the Mac as Remote Support is only supported on the computer, not the tablets.

Can you login to Mac and login to this site, then send me a message again from it.

Customer: replied 4 years ago.

How do I get message to you without going through the payment options again?

Please do the steps below on your Mac.


Please go to


Click Start Meeting


Click on the downloaded file, and click run.


You will see 9 digits on top of your screen. i.e 123-456-789


Please reply with those 9 numbers here.



Customer: replied 4 years ago.

This issue has been resolved via Remote Support

Thank you
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