Hello Sheila! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue.
1. Do you have windows xp, vista, or 7, or 8, or mac computer?
2. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
(For privacy purpose, please do not provide your full email address; please provide only the part after the character @, such as @hotmail.com, @yahoo.com, @gmail.com, etc.)
3. Who gave you the email address and password? Was it working previously?
4. Have you tried to reset your email account password?
Edit: It looks like you are away. When you are available, please reply at the box below to continue. Thank you,