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Hello Jane! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Are you able to go to other websites fine?What is your internet browser program, i.e., Internet Explorer (the big 'e' program icon), or Firefox, or Chrome, etc.?Please reply at the box below. Thank you,