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Richard, Software Engineer
Category: Email
Satisfied Customers: 45547
Experience:  Over 15 year experience in Email Systems and Programs
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when I click on the email button on my BT homepage I get a

This answer was rated:

when I click on the email button on my BT homepage I get a blank screen
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me which internet browser you are using please?

eg: Internet Explorer?

Thank you
Customer: replied 4 years ago.

Internet Explorer

Thank you Ruth

I would like you to do this as the first step

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart your computer and tell me please if you can now get to your email.

Let me know the results please

Thank you
Customer: replied 4 years ago.

the solution you offered did not work

Thanks Ruth, we just need to go and eliminate the causes for this, starting with the most common.

If you click on my link below

Are you able to see that page? As you can sign in there.

Let me know please.

Customer: replied 4 years ago.

I have clicked on the link and entered my details, but when I click on the login button nothing happens.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 4 years ago.

The ID is 2 0 3 7 7 5 9 0 3


The password XXXXX XXXXX 0 2 6

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