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KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6626
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot get access to my Microsoft account . help

This answer was rated:

I cannot get access to my Microsoft account . help so this prevents me from using some of the sites

Hello & Welcome to JustAsnwer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to take a look at the issue and troubleshoot it?

Customer: replied 4 years ago.

Hello Kamil Thanks for your remarks, as stated I have changed my password XXXXX three occasions and always received the answer wrong password. The original application for an account was for my other email address on my other computer which the account team did not like, so I opened another new email address and applied again for an account, but again they rejected the password. It now seems that Microsoft has stopped the emails on my new computer but my old computer address is still live if you need to use it being :[email protected] .com

You may connect to my new computer if you wish. regards XXXXX

Please click the link below:


A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

I have resolved the issue via remote support.

Thank you
KamilAnwar1 and 4 other Email Specialists are ready to help you