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Richard, Software Engineer
Category: Email
Satisfied Customers: 43277
Experience:  Over 15 year experience in Email Systems and Programs
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I spent an hour getting my AOL to go through all my Incoming

Customer Question

I spent an hour getting my AOL to go through all my 'Incoming emails' one by one 'saving them to my PC' and there were about 5000. They were all there in that folder, just fine, and the system automatically added new incoming emails to that folder thereafter. There were >5100 or so last night. Then this morning they have all disappeared and there are only the 29 emails which I received this morning! Have they REALLY all been deleted from my PC? Why? What can I do? This is the 3rd time this has happened. Same for 'Sent'.... All I want is to be able to back up my emails!! I can also see over 20,000 incoming emails on AOL webmail, so I could do soething with them if that's easier. I know theres some 5000-limit but why would that apply to what is stored on my PC where there's no memory limit?? Thanks for any advice. Andrew
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you do the following please to try to recover the folder

Start by double clicking on the MY COMPUTER icon on your

Double click on the C drive, then double click on PROGRAM

In this folder, you will find an AMERICA ONLINE Folder
(however, there may be more than one).

Double click on that folder.

Inside of this folder, you will find an ORGANIZE folder. Drag this
folder to your desktop to make working with it easier.

Open the ORGANIZE folder from your desktop and search for a file that is very similar to your screen name. It will contain only the letters of your screen name, and the last few letters may be separated by a period.

The file you are looking for is NOT a .arl file or any other file
extension. If you find more than one file that is labeled as your
screen name, select the largest one. You can find the size of the
file by right clicking on it and selecting properties.

Once you find the file that is labeled the same as your AOL
screen name, right click on it and select RENAME. Rename this file to
whatever you want, and add ".pfc" to the end of it. For example:
Myscreenname.pfc. You have now isolated your filing cabinet and set
it up so that AOL can read it.

Open your AOL software. Click on FILE from the menu bar
and select OPEN.

Navigate to your desktop, double click on the
ORGANIZE folder that you dragged to the desktop earlier, and double
click on your new .pfc file. This will open your list of favorite
places and email. You should be able to drag and drop these files
back into your filing cabinet from there. "

Let me know the results please

Thank you