How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 39915
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Type Your Email Question Here...
Viet - Email Tech is online now

Im trying to send an email to a Hotmail address and I keep

This answer was rated:

I'm trying to send an email to a Hotmail address and I keep receiving the message bad destination mailbox address. The address is valid and all details have been correctly entered. What can I do?

Hello Jane! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you able to send an email message to any other email address?

Do you know if anyone else is able to send to that hotmail email address? Or if you have another email address, you can test.

Please reply at the box below. Thank you,

Customer: replied 3 years ago.


Forgot to say that I don't have another email address I can use to test. Just found another friend on Hotmail I can email ok but still unable to send to the person I was trying to contact. The problem has been ongoing for some time.

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

Yes - I think. What's a remote session?

With remote session, we can chat, and we will troubleshoot the issue directly on your computer's screen together. Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
I have helped the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Email Tech and other Email Specialists are ready to help you