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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I am trying to put a video up on to you tube. Microsoft then

Customer Question

I am trying to put a video up on to you tube. Microsoft then ask me to sign into the account. I do this only to be told that my password ***** ***** So we go through the procedure of getting a new password ***** by them sending a code to my phone. Six times I did this yesterday and each time they told me my password ***** incorrect even though it was a new password ***** time verified by them. In the end I got a message that I had tried too many times and to try again tomorrow. I know this is all done automatically and I've seemed to hit a bit of a brick wall so I'm hoping you will be able to advise me the best way to proceed. Thank you
Submitted: 3 years ago.
Category: Email
Expert:  Jess M. replied 3 years ago.
Hi, welcome and thank you for your question. My name is Jess and I am glad to assist you today.

If you are trying to upload your video on youtube, what you need is a Gmail or Google account. Do you have that account already, an email account ending with

Please let me know so that I can help you further.

Best regards,
Customer: replied 3 years ago.

It used to be G mail but since I recently bought a nokia phone microsoft seem to have taken over this account. The last two films I put up on you tube were with Microsoft and i had no problem. Because of the phone I really need to be able to get back into microsoft account. Have you any idea why I am having problems with getting into microsoft again?

Expert:  Jess M. replied 3 years ago.

Thank you for writing back. So are you in your Nokia phone communicating with me now? The main reaspn why you are unable to access your email is forgotten or changed password. Have you tried to reset the account? Is the microsoft account ending with

Keep me posted.