How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6632
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Email Question Here...
KamilAnwar1 is online now

My MS Office Outlook has started misbehaving. The settings

This answer was rated:

My MS Office Outlook has started misbehaving. The settings are ok but when I try to send an email it will either not go or sit in the outbox for hours before it finally goes. Do you thik that if I download and use Mozilla Thunderbird instead of MS Office Outlook things will sort themselves out? I have all my emails, contacts in MS Outlook will I lose these if I reinstall MS Outlook
Thank you.
Peter
KamilAnwar1 :

Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

KamilAnwar1 :

I think the issue is related to settings, would you like me to remotely connect to your computer to troubleshoot the issue? Thunderbird is also an e-mail client, i believe if the settings on it or outlook are correct then both should work.

Customer:

The send and receive work but as I have said " when I try to send an email it will not go". Receiving emails works perfectly. As a matter of interest the settings were gone through with a technician from my provider yesterday and it made NO difference.

KamilAnwar1 :

May i remotely connect to check? I am positive that i will be able to fix the problem, if not then set you up on Thunderbird.

Customer:

OK

KamilAnwar1 :

Please click the link below and run the downloaded program

KamilAnwar1 :

connected

KamilAnwar1 and 5 other Email Specialists are ready to help you