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Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13092
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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My Mozilla e-mail facility is not responding to normal in and

This answer was rated:

My Mozilla e-mail facility is not responding to normal in and out use since last Sunday.
Can you help?
***** *****
Hi, and thank you for asking your question.

Are you using Mozilla Thunderbird to access your emails?

Also, would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Keep me posted.
Customer: replied 3 years ago.

Yes Mozilla Thunderbird

Yes Remote session

All right, let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=4ccf140b-953f-4114-b3dc-88ea69fb1826

Join the session, then an 'Elsinore Screen Connect' file will be downloaded.

OPEN/RUN the file from your downloads (If using Firefox, click on the down arrow button at the top-right of the browser) - and I'll be connected.

PS - If we are not connected in five minutes, please reply back to me below.
Your issue has now been resolved through the remote session.

You may just rate my service by clicking on one of the faces below.

Thank you, ***** ***** a great day ahead!
Bryan and 3 other Email Specialists are ready to help you