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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18334
Experience:  10+ years of work experience.
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My mail page seems to have gone,together with my contacts from

This answer was rated:

My mail page seems to have gone,together with my contacts from bt mail
I have a question or two to ask before we can begin.

Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?
Customer: replied 3 years ago.


Thank you for the update, David.
When you say that the mail page is 'gone', what exactly does that mean?
Customer: replied 3 years ago.

when I signed in there was no mail and not the normal page and their should have been mail

Have you recently had any issues regarding your email password?
Customer: replied 3 years ago.

no only with my ipad

You only had a problem with passwords on your iPad, but the issue was in no way related to your email account?
Customer: replied 3 years ago.

it was'nt

Okay, the problem was not related to your email account. Thank you.
Are you logging into the same email user id as you have been in the past?
Customer: replied 3 years ago.


Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 3 years ago.


Thank you.
Please, click the following link and choose to run the remote application:
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Customer: replied 3 years ago.

I think it's internet explorer

Did you have any problems running the application?
Let's try another option.
- Please, click the following link, download that file, and run the file:
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you.
Customer: replied 3 years ago.

Hi Jason, Now found that the fault was at the bt end not mine all is fine now thanks for your help.

You are very welcome, David. Thank you for your time.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:
Thank you again,
- Jason
Jason Jones and 2 other Email Specialists are ready to help you