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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5562
Experience:  Certified Email Expert with over 10 years experience.
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I have a new email address from Microsoft. It is *****@******.***. I

Customer Question

I have a new email address from Microsoft. It is *****@******.***.
I am waiting for confirmation from Microsoft to reset my details to my old
*****@******.***. Please, Please, Help. I have received 2
issue numbers from Microsoft, which are ********* and *********
I am truly desperate to view my old emails under *****@******.***.
Please help I am really desperate. I must have well in excess of 250 emails under
my Hotmail account.
Thank you so much
Submitted: 3 years ago.
Category: Email
Expert:  Chris L. replied 3 years ago.
Hello Ray my name is ***** ***** I will be happy to assist you.

For privacy reasons email addresses are blocked from my view. I cannot see the addresses you typed above.

But here is what I need to know.

When you try and log into the account you need to access what exactly happens? Does it say your password ***** *****? Does it ask for a code?

Be specific please.

Customer: replied 3 years ago.

I have received an email from Microsoft addressed to


I am waiting for a reply from Microsoft to change my email address

to *****@******.***.

Hope this will assist you in dealing with my query.

Ray Duggan

Expert:  Chris L. replied 3 years ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.

Remote support can save a lot of time if you are not comfortable performing repairs yourself.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

At this time I will tell you I am not clear on your issue but perhaps if I connect I can see the issue easier and fix it if possible.

If you want remote click get extra help. If not simply reply to me.

Expert:  Chris L. replied 3 years ago.

Did you see my message above?