How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Email Support Specialist
Category: Email
Satisfied Customers: 5916
Experience:  I have been in the IT industry for the past 10 years.
Type Your Email Question Here...
John is online now

Put wrong email in put *****@******.***

Customer Question

Put wrong email in put *****@******.*** instead of *****@******.***.
Submitted: 3 years ago.
Category: Email
Expert:  John replied 3 years ago.
John :

Hello my name is***** will be assisting you today. I will try my best to help you.

John :

Sir/Ma'am the incorrect email you gave is it on website? because in the question description you mentioned it as

John :

Sir/Ma'am thank you joining the chat.could you please answer my above question so that i can help you better

John :

If you cannot find the question i send above i will ask again."The incorrect email you gave is it on website? because in the question description you mentioned it as"

John :

Note: - Type your message in the chat box below then press enter to send it or click on reply to send it so that I can see your reply

John :

It seems like you are offline now so i will give you some instructions assuming that its which you can try and make the change in your email address

First try to login to site using your this link on the top right corner you can see LOGIN click on it then enter your username (Your screen name is ***** ***** as your username) and password.If you can login successfully then go to My Account settings you can get there by hovering your mouse over your screen name displayed at the top right of any page when you are logged in site.In My account settings page you can correct the email address.

If you cannot login to your site then you need to contact Customer Care using this number 020 305 96 494 (working hours 9am to 6pm, Monday to Saturday)
I hope the above information helps you.please let me know the status

Thanking You,

JACUSTOMER-nmki8yh8- :

Yes that's my online email,i canceled that one, and put it on my phone email mandy-gail50 @

John :

Sir have you tried the above instruction to change the email address in website?

John :

Sir we cannot change your email address in site you need to change it by doing the above instructions.if you cannot do that then you can contact them on the number i mentioned above.please try it and let me know